For any issue write to info[at]qantumthemes.com and be sure to specify your transaction code and the product details. Plus, include any info that can help us (eg. Server wp version, theme version, website url, any additional info)
NOTE: No support is given to product comments. Comments on themeforest are not support tickets.
Any support request that doesn’t include the above details won’t be solved.
We do not provide installation service, as any other Wordpress theme out there, is a separate service if you cannot install your theme following the instructions.
We do not provide demo import service
Support is given only by email
All the support requests regarding informations contained in the manual will not be answered
We have a queue of requests, if your request is not answered within few hours (usually between 8-24), do NOT send other emails. We answer to all the requests, just wait.
Do NOT post support requests on the Themeforest comments of the theme. will be ignored. Simply, is impossible to offer support there
IMPORTANT: If you have an issue, send us an email with your website, wordpress access, purchase code and name of the theme, and describe in detail the issue. If you forget informations, DO NOT SEND INTEGRATION EMAILS with data divided into multiple emails: we receive hundreds of emails every day and we cannot lose hours recreating the history of each customer.
The requests needs to be clear, written in English, and contain all the above infos in the same email
We don’t provide support for issues of third party plugins
We answer everybody, just wait please
This product is exactly as you see in the demo, or better. If you expect it to do something that it actually doesn’t, that’s not a bug.
Any request not respecting these rules will be ignored
TESTED AND WORKING ON LATEST WORDPRESS VERSION
Vice is complying with the recent GDPR rules. Is fully compatible with WordPress 4.9.6 and following, and adds the new cookies checkbox to the comments form. Please remember that you have to add your own privacy info to your website, which is your legal responsability and not a part of this product. The theme only offers the possibility to follow the rules, doesn’t create any privacy content for you.